Information for travel passenger assistants

Southampton City Council currently employs around 180 passenger assistants. Passenger assistants play a key role in enabling children with special educational needs (SEN) to attend school. They are responsible for supervising the students, and ensuring they are happy and safe on the transport.

To ensure a high quality service, we carry out regular checks and risk assessments of the passenger assistant service. This could involve a member of the Travel Service (STS) travelling on a home to school transport service.

Becoming a passenger assistant

If you are someone you know is interested in becoming a passenger assistant, please encourage them to contact us for more information.

Abuse is not tolerated

We do not tolerate any physical or verbal abuse towards passenger assistants from parents, carers, or children. This may result in the suspension or withdrawal of transport.

Find out more

For further information, please view our Travel Passenger Assistant Guidelines.