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Services for schools: Insurance and Risk Management – Liability insurances

The following services are provided by the council’s Risk and Insurance Services section as part of the Service Level Agreement (SLA):

  • Money under umbrellaAccess to an experienced in-house team who take pride in delivering a professional and approachable service that provides both helpful and pragmatic advice, support and guidance on all insurance and risk related matters
  • A responsive and reliable service that operates the following service standards:
    • General claims correspondence - within five working days
    • New claims - Set up and acknowledged - within two working days
    • Telephone calls - returned within one working day
  • Access to a dedicated ‘Insurance for Schools’ intranet page that provides useful and relevant insurance information and including a suite of best practice ‘RMI Guides’ covering a range of risk and insurance issues specific to schools, such as: school journeys, volunteers, minibuses, money on school sites, hire of school premises, etc. The information is also available via the Schools Extranet
  • Access to specialist technical risk and insurance information, advice and guidance through either insurers or the council’s insurance brokers
  • Provision of a comprehensive and supportive insurance claims handling service in respect of responding to and handling claims for compensation made against the school/council by third parties or employees arising from loss, injury or damage where it is alleged that the school is at fault
  • Co-ordination of the insurance claims investigation process on behalf of the school including managing communications with claims handlers, insurers, solicitors and other internal service areas on behalf of the school
  • Where necessary, arranging for the appointment of external legal representation for the school in the event that legal proceedings have been issued by a claimant. The cost of any such legal representation that may be required is provided at no additional cost
  • Provision of an appropriate and cost effective insurance programme developed in consultation with the council’s externally appointed Insurance Brokers
  • Periodic tender of the insurance programme, in accordance with both EU procurement legislation and the council’s Contract Procedure Rules, in order to ensure that ‘best value’ is maintained
  • Placement of cover with external insurers including the negotiation of premium rates and policy terms together with completion of an annual insurance renewal declaration
  • The services specified are provided under the terms of and at the prices detailed in the Response Sheet

For service options and further details, please refer to the full SLA.

SLA