FAQs - Active Nation ceasing trading

Your membership fee is safe, and you will be able to access our leisure centres as normal.

Any bookings or subscriptions are still valid, and you will be able to access our leisure centre offering as normal.

This page will be updated regularly with updates

All current memberships will be honoured by Places Leisure ensuring you can continue to enjoy the facilities without interruption.

Members will be contacted by the new operator and their Direct Debit will be transferred to Places Leisure

Yes, the sites remain open. There may be some slight disruption as we transition to the new operator, but the sites are open and operating.

Yes, all parking passes that have been issued will be valid until the expiry date on the pass. Centres may still issue parking passes with Active Nation branding on, these passes will also still be valid until the expiry date.

Yes, the bookings at sites will be honoured.

Classes will remain the same across the centres. If the centre offers Les Mils classes then they will continue.

No, memberships are valid for the same sites that were under the Active Nation contract within Southampton.

We are committed to supporting our staff through this transition. They will be offered continued employment with Places Leisure, and we will assist with this process every step of the way. We remain fully in support and committed to the Southampton local leisure team through this difficult period.

Southampton City Council will still maintain ownership of the leisure facilities at this time

SmartCities will still be valid at the sites and can be used in the same way for the same price.

If you have any questions that are not answered above, please email leisure@southampton.gov.uk

• Alpine Ski - 023 8070 7815
• Bitterne - 023 8043 7647
• Chamberlayne - 023 8043 7668
• Outdoor Sports Centre - 023 8070 7800
• The Quays - 023 8072 0900
• SWAC - 023 8043 9180
• Woodmill - 023 8043 9185

If Active Nation owe you money for a refund, the best thing to do is contact your bank and let them know the situation.

The branding at the sites will likely remain the same for the foreseeable future. You may see some small changes in the site as we move forward.

We are working with Places to get the website, online booking, and app working as quickly as possible. Bookings can be made in person or over the phone using the numbers above. Please visit Places Leisure for updates on booking and the app.