Virtual Tenants' Handbook

Coronavirus restrictions meant we’ve all had to get used to doing more without leaving home and the internet has proved invaluable in so many ways. From ordering groceries and paying bills, to connecting with others through video calls and keeping fit thanks to virtual home workouts; the online world has played a vital role during lockdown.

Even though restrictions have now eased, and society has reopened, many people still want to benefit from the convenience of online services. That’s why we’ve updated the Housing Service webpages so tenants and leaseholders can now access more information and council services at the click of a button.

We’ve created an easy-to-use virtual Tenants’ Handbook so you can easily find out anything to do with your home and your tenancy online. These webpages contain lots of useful information and advice on everything housing related, split into three main sections:

• Repairs and maintenance – including
  • How to report a repair
  • Home safety advice
  • How to apply for free decorating (if you’re over 75)
  • Rules around home improvements,
  • Disabled adaptations
  • Gardens and balconies
• Your Tenancy Agreement – including
  • Moving in or out
  • Your responsibilities
  • Standards you can expect
  • Pets
  • Antisocial behaviour
  • Changing or ending your tenancy
  • Death of a tenant
• Communities and support – including details of how we can support you, such as
  • Help to find work or training
  • Our Junior Neighbourhood Wardens scheme for children and young people
  • Details of the many tenant engagement opportunities available to empower you to have a say in how the Housing Service is run

Remember, you can also manage and pay your rent account online.