Your rent
There are several ways to pay your housing rent. You will need your payment reference number which will start with either a 14/15/16/17/18 or 19.
Through your Housing Online account
Our Housing Online portal is now available. You can use this to see your transactions, check your balance, and pay your rent.
Registration is quick and easy. You will need your payment reference number handy; which will start with either a 14/15/16/17/18 or 19.
If you are already registered, please use the link below. If you previously had an account with the Rents Online portal, you can log in using the same username and password as before.
Register or log in to Housing Online
One off online payment
You can make a debit or credit card payment online via the council's secure online payment service.
Before you make a payment
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
You will need:
A payment card, Apple Pay or Google Pay*
Payment reference number which will start with either a 14/15/16/17/18 or 19
Allpay card
An Allpay card allows you make a payment at the Post Office or shops that show the PayPoint logo.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself at least five minutes to fill in the form.
You need to provide:
- Your payment reference number (will start with either a 14/15/16/17/18 or 19)
Other ways to pay your housing rent
Direct Debit SHOW
Standing Order SHOW
By phone SHOW
What to do if you have problems paying your rent
If you are struggling to pay your rent or need help with your online rent account, please contact the Debt Management Centre:
- Telephone: 023 8083 3388
- Email: dmc.general@southampton.gov.uk
Nominating an advocate
If you find it difficult to understand or just want extra help in understanding your housing issues, you can give consent for information and documentation to be disclosed to someone you trust. Visit our nominate an advocate webpage for more information.
Financial support and debt advice
If you are having money problems and are struggling to pay your rent or other bills talk to our Welfare Rights & Money Advice Team who can offer advice and assistance. They can help you to:
- claim any benefits you may be entitled to
- draw up a budget so you can see exactly what your financial position is
- explain which debts should be paid first and why they are so important
- negotiate affordable repayments with your creditors and respond to court action
For step-by-step information to help you sort out your money problems, you can view and download our self-help dealing with debt magazine or alternatively, you can take a look at our online debt toolkit.
Housing Benefit and Council Tax Reduction
Housing Benefit and Council Tax Reduction may be able to help you pay some or all your rent and Council Tax costs. Use the benefit calculator to find out how much benefit you may receive.
