1. Home
  2. Housing
  3. Council housing, tenants and leaseholders
  4. Repairs, maintenance and improvements
  5. Improvements we are making

Planned maintenance programme

We prioritise repairs and improvements based on the needs of our properties. This approach helps us manage costs effectively. Many of these projects are carried out as part of our planned maintenance program. This includes home improvements and maintenance tasks.

What can I expect?

The following are examples of work that can be included in our planned maintenance programme:

  • New windows or kitchens
  • New central heating, insulation and draught proofing
  • Electrical testing and upgrades
  • Repointing brickwork
  • Decorating communal areas or exterior of your home
  • Fencing to communal areas
  • Car park resurfacing

How do we decide who gets what work?

Our planned maintenance programs are determined by the necessary work to meet:

  • Legal obligations – This includes maintaining health and safety standards, gas servicing, lift maintenance, and accessibility adaptations
  • The 'Decent Homes' standard – Ensuring properties meet specific quality standards
  • Environmental improvements – Enhancing living conditions

Before work begins we will send you a letter outlining the planned work and estimated start dates. You will be invited to a meeting or an 'open day' display to learn more and ask questions.

Depending on the project, you may have choices regarding materials or styles.

During the work

Our tenant liaison officers will be available to assist you and keep you informed throughout the process. Additional council staff, such as a clerk of works, may also be involved for larger projects.

After the work

We will inspect the completed work to ensure quality. You will also receive a customer satisfaction survey to help us improve future projects.

Relocation

Temporary relocation

In rare cases, major repairs or improvements may require you to move out temporarily. This is primarily for safety reasons. We will provide alternative housing and assist with the relocation process.

Permanent relocation

In exceptional circumstances, such as redevelopment or demolition, you may need to move out permanently. This is a condition of your tenancy agreement.

Our goal is to ensure a smooth and positive experience for all tenants. If you have any questions or concerns, please do not hesitate to contact us.