Building Safety – Resident Engagement Strategy 2024-2026 - Short version
Southampton City Council manages the safety of council-owned residential flats or maisonettes. This includes protecting tenants against the spreading of fire, gas, and electrical hazards.
This strategy is for residents, shared owners, or leaseholders of council-owned residential flats or maisonettes. We want to hear from you about the safety of your building. This strategy sets out how we will involve you in building safety decisions.
Our commitments
The strategy sets out the following four main commitments.
Information we will share
In the full version of the strategy, we explain how we will share information with you about building safety.
You can request certain information about the safety of your building. This includes information about fire protection measures in place.
We are committed to ensuring equal opportunities and accessibility for all our residents. You can view our accessibility information to if you need any information in an alternative format, such as large print and translation service, or contact our building safety team via email.
Information we may seek
We want to hear your views about how we can keep you safe in your building.
To help us make building safety decisions, we may ask you some questions. For example, we may ask:
- “Do you feel safe in your building?”
- “Do you know how to report issues and raise building safety concerns?”
Consultation
We want to hear your views about how we can keep you safe in your building. We will do so before we make significant building safety decisions. We will contact you using a range of methods as described below in ‘How we will listen and learn’ section of this strategy.
The full strategy outlines the situations under which the council will inform but not necessarily consult. These include when we must take emergency actions to keep you safe
How we will listen and learn
We want to make sure we engage with you about building safety decisions in a way that suits you best. This may be with letters, surveys, social media posts or focus groups. During consultation, we will identify how you would like us to engage with you.
How we will measure participation
We will track and review how we engage with you about building safety decisions. If there is a lack of satisfaction and participation, we will improve the way we engage.
Raising a concern
For a concern about building safety issues, such as obstructions in communal areas, you can contact your local housing office. This will bring you to a form where you can raise your specific concerns.
For concerns with a flat entrance door or a fire door in a communal area, you can report this to the council’s Repair department.
For general fire safety queries, you can email the fire safety team.
To raise a complaint, you can follow the instructions at How to make a complaint. If you are not satisfied with how a concern or an issue has been dealt with, you can escalate the issue by submitting a complaint.
Contact us
To give us your feedback on building safety engagement, contact our Tenant Engagement Team directly by:
- Email: engagement@southampton.gov.uk
- Phone: 023 8083 3185
Full strategy
View the full building safety - resident engagement strategy.
Your feedback, and our responses, to the strategy
View the feedback we received during the strategy consultation, and how we responded to it.
