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Last updated: 19-03-2024. From web page: Service Standards.

Antisocial behaviour service standards

Our standards

How we handle cases

Stylised image of three houses on two hills

  • In very serious cases an interview will be arranged within one working day and an Action Plan and Antisocial behaviour (ASB) Victim/Witness Risk Assessment completed as appropriate
  • All other antisocial behaviour cases will be responded to within three working days and referred to our independent assessment service NFS Mediation
  • In cases that are passed back from NFS Mediation for further action the person who complained will be contacted within seven working days to arrange an Action Plan and ASB Victim/Witness Risk Assessment as appropriate

We will:

  • Work with other agencies to resolve antisocial behaviour cases as appropriate
  • Always inform the person who complained when their complaint has been closed
  • Arrange for offensive graffiti to be removed within 24 hours of notification
  • Send out a customer satisfaction survey to all people who make a complaint when their complaint has been closed
  • Refer victims and perpetrators of antisocial behaviour to other agencies as appropriate