Report an issue with your rented home
If repairs to a privately rented property have been reported to your landlord, but not completed, you can report it to us.
In law, a landlord has to complete reported repairs within a ‘reasonable’ time frame. We suggest allowing a period of 28 days for non-urgent repairs to be either completed or at least booked in. Emergency repairs would ideally be completed within 24 hours.
If your landlord has not replied to your report within 14 days, or refuses to do the repairs, we may be able to help.
Do not withhold payment of your rent while you are waiting for repairs to be carried out.
How to contact us
You can use the online form to tell us about the repairs needed in your home.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself up to 10 minutes to fill in the form. You will not be charged for this service.
Although this online form can be completed on a mobile phone, due to the length of this form we recommend you use a desktop, laptop or tablet.
Once we receive your form, we will assess the potential risks and hazards and respond to you within five working days, outlining the next steps. A copy of this letter will also be sent to your landlord.
Where necessary, we will arrange to visit your home to carry out an inspection to identify what hazards exist. If we find poor conditions that are a serious risk to your or your family’s health and safety, we have a duty to take action to eliminate or reduce the hazard.
