Neighbourhood Wardens

The Neighbourhood Wardens deal specifically with housing services and resolve a wide range of neighbourhood issues.

They work closely with housing officers, open spaces, and other departments to maintain and improve housing areas, including the communal areas in blocks of flats.

They will need your help, and with that support they can improve the appearance of public areas, help reduce crime and build a better community.

Our responsibilities

• Conducting daily, weekly and monthly patrols and inspections of housing land, walk-up blocks and tower blocks, reporting defects and acting on issues
• Investigation of antisocial behaviour issues within housing blocks such as dumped items
• Conducting minor repairs
• Addressing urgent cleaning of communal areas
• Investigating and dealing with any issues that affect the environment of estates, such as fly-tipping, rubbish, and recycling
• Removing rubbish and health hazards such as syringes
• Removing graffiti
• Reporting unauthorised, abandoned, or untaxed vehicles
• Collaborating with local tenant groups
• Conducting walkabouts and updating residents of the actions
• Grounds maintenance of hard surface areas on housing land

We also have a cleaning team who carry out regular visits and respond to urgent cleaning requirements.

All wardens carry Southampton City Council identification cards and wear distinctive uniforms (red tops). You will see them out and about where you live. Their vans are also clearly marked with information that will help you contact them.

You can contact your Neighbourhood Warden by speaking to them when they are out and about on your estate or by emailing them at mytenancy@southampton.gov.uk.