Building safety

Ways we communicate with residents

We use a variety of channels to keep residents informed and engaged:

At sign-up (in-person) – Initial orientation and information sharing
Tenant update visits – Regular check-ins to provide updates and gather feedback
Pop-up sessions and meetings – Informal gatherings to discuss building safety and other concerns

Website – Central hub for updates, documents, and contact information
Digital and physical notice boards – Key messages and alerts in communal areas
Text messages – Quick updates and reminders
Emails – Detailed updates and important notices
Letters, leaflets and newsletters – Regular printed communications for those who prefer or require them
Videos – Visual explanations of safety procedures or updates

Dedicated process for reporting building safety concerns (including fire safety, structural issues and so on)

Residents have the right to request detailed information about their building, including:

Safety and structural information
Current and historical fire risk assessments
Outcomes of building safety inspections
The building’s fire strategy
Structural assessments, where available
Maintenance and compliance
Planned maintenance and repair schedules
Historical and planned changes to the building
Compliance reports
Fire and building safety measures
Fire precautions and protection systems in place, such as:
- Sprinklers
- Fire extinguishers
- Evacuation plans
- Alarm systems

In the year ahead, we will commit to:

Improving the information residents receive about the management of high-rise buildings
Using more 'easy-read' communication, combining short, jargon-free sentences with simple, clear images to help explain the content
Trialling the use of digital noticeboards
Further engagement with residents including leaseholders to better understand their communication requirements and preferences
Exploring how residents can access information about building safety and their block digitally
Giving more feedback to residents to demonstrate how we've listened and responded to complaints or comments from high-rise residents
Sharing more positive news and updates about our investment, improvements to blocks and the care and support we give to residents

We will give practical advice and support to raise awareness of building safety, by continuing to:

Carry out tenancy visits on a priority basis. All tenants are visited at least every three years, some residents are visited annually based on individual circumstances
Display fire action notices throughout all buildings
Communicate with residents in a variety of ways to ensure support (and access) for flat entrance door inspections
Promote key messages about safety, waste removal, repairs, and who to contact, in block noticeboards
Make sure that when undertaking any major works all relevant health and safety aspects are prioritised and that residents are aware of any safety issues that relate to the work concerned