Housing needs and welfare

As part of our assessment process, we will:

• Give information with every housing application, detailing who qualifies to join the Housing Register
• Write to all successful applicants with information on the council’s banding scheme, as well as your date of registration on Homesearch
• Write to you with a decision about a special assessment and provide details on how to appeal if you are not satisfied
• Complete a more detailed assessment or help you access support if required

Homesearch advertising and letting

Offer a range of ways for you to bid for properties. We will publicise the result of each letting and nomination detailing how many people bid for the property.

Homeless advice and Homeseeker lettings

Assist customers threatened with homelessness by giving advice on housing options and assisting with Homesearch, referring for tenancy support where appropriate. In office hours, we will see you within three hours if you and your family are homeless. In out of office hours, we will provide assistance in emergencies every day of the year.

Contact homelessness advice.

Street homeless prevention

Carry out two outreach sessions per week and respond to all reports of street sleeping within one working day.

Welfare Rights and Money Advice

Work with you to manage debt and help with benefit entitlement advice. We also provide online self-help guidance on money management. See contact details for our Welfare Rights and Money Advice team.