Tenant Engagement - a service shaped by your voice

Your voice, our action - improving housing and neighbourhoods together

At Southampton City Council, we value your feedback. Here is how we have acted on your feedback to make better decisions and improve services.

This page contains details for matters that tenants have raised and how we have addressed them.

Our goal is to demonstrate that we listen and act on your feedback to improve our services.

Do you have an idea that could improve housing services?

Please contact us: tenant.engagement@southampton.gov.uk or phone: 023 8083 3185

Use the buttons below to filter for specific information or use the search function to find information on particular topics.

You said	We did	Service area	Strategic Priority Delivered	Outcomes	Financial year	Quarter
Building Safety Group said they would like to visit a Fire Station - to learn more about fire safety which would help with the group's work	The group visited the Hightown Fire station on 11 August 2025.	Tenant Engagement	Improved communication and interaction	Stronger relationships Better informed tenants Safe homes	2025-2026	Quarter 2
Tenants said they would like greater housing staff presence in local neighbourhoods.	Three pilot roadshows planned for July, September and November, with Jamie Brenchley Head of Housing and other senior staff attending. The pilots are planned for Shirley Towers, Thornhill and Northam. If the pilots are successful we will hold regular roadshows.	Housing management	Improved communication and interaction	Stronger relationships and community development	2025-2026	Quarter 2 and 4
Shirley Towers gardening club, wanted to expand the use of the garden at Milner Court (63-124)	The Decent Neighbourhoods Team supplied plants. The group got some funding for planting and equipment, so the they can continue to improve the garden.	Tenant Engagement	A greener Southampton	Stronger relationships Pride in home and local neighbourhood	2025-2026	Quarter 2
Tenants said they would like to have easy access to council performance figures.	Performance dashboard is now available online, together with other performance information.	Housing management	Tenants meaningfully involved in effective scrutiny	Opportunity for tenants to contribute to the improvement of services and standards.	2025-26	Quarter 1
The residents on Tankerville Road said to Neighbourhood Warden that access to their properties needed to be improved.	The Decent Neighbourhoods team created paths and step-free access to all of the ground floor flats and moved a gate which has meant that residents now don’t have to walk down the side access road to get into their flats. The resident told us that she now feels safer and that residents have clubbed together to buy some fake ivy to put onto the fencing to make it look nicer and further improve their privacy.	Decent Neighbourhoods	Improved equality	Improved accessibility. Safe, accessible homes	2025-2026	Quarter 1
The residents were not happy about the condition of the car park at Tatwin Crescent.	The Decent Neighbourhoods team resurfaced and extended the car park and installed a new footpath leading to the block entrance	Decent Neighbourhoods	Improved landlord services	Alleviated parking pressures on neighbourhoods	2025-2026	Quarter 1
You said that you want letters from us should be easy to read using plain English.	The Tenant Scrutiny panel reviews letters on a regular basis to ensure they are easy to read and jargon free - such us: • A recent review of the ASB letters sent by New Forest Mediation as part of the ASB reporting has taken place; with recommendations feedback • Reviewed PTC Letters and form, recommendation feedback	Tenant Engagement	Improved communication and interaction	Transparent communication. Providing clarity and avoiding confusion.	2025-2026	Quarter 1
The city-wide block rep forum and PRADOS tenants' association have raised the need for improved advertising of estate walkabouts	This issue was raised at a meeting with the Senior Wardens who have notified all Neighbourhood wardens to share walkabout information with tenants	Neighbourhood Wardens	Improved communication and interaction	Increased tenant involvement/ attendance at walkabouts	2025-2026	Quarter 1
The Decent Neighbourhood Programme Board asked about the possibility of introducing a role which would give gardening advice to clubs and individuals looking after the communal garden areas	A business case is being put forward regarding the introduction of a Community Gardener.	Decent Neighbourhoods	A greener Southampton	Alignment with aims of Housing Strategy & City Plan to produce greener, and more attractive surroundings and stronger communities	2025-2026	Quarter 1
Tenants wanted more training to give them the skills to better hold us to account.	Tenant Engagement team organised and delivered the training sessions in May and June 2025. Courses on offer ranged from Asking better questions and Understanding performance information, to Avoiding scams and the Links between debt and mental health.	Tenant Engagement	Tenants meaningfully involved in effective scrutiny	Empowerment and influence	2025-2026	Quarter 2
Milner Court 1-62 gardening club asked for more plants to improve their garden	The Decent Neighbourhoods Team supplied plants and equipment so the club can continue to improve the communal garden area	Decent Neighbourhoods	A greener Southampton	Alignment with aims of Housing Strategy & City Plan to produce greener, and more attractive surroundings and stronger communities	2025-2026	Quarter 1
City wide block rep forum requested access the Neighbourhood Wardens (NW) performance figures and walkabout procedure	NW performance figures were shared at City Wide Block Rep Forum meeting on 3 June 2025. Will feature as a regular item on future agendas. Walkabout procedure was also shared with all Block reps.	Neighbourhood Wardens	Tenants meaningfully involved in effective scrutiny	Opportunity for tenants to contribute to the improvement of services and standards	2025-2026	Quarter 1
Tenants at Shirley Towers requested that the Shirley Towers community room to re-opened for community use	With the support from the Tenant Engagement Officer the room was reinstated. The team ensured that the room is safe to use: all health and safety improvements were completed; they helped the group successfully apply for funding for the equipment and furniture – the room is now fully furnished and used by the tenants living in the block: This success story featured in the Tenant engagement quarterly reports and in the Tenants’ Link magazine.	Tenant Engagement	Strong and resilient communities	Stronger communities and facilitating tenant engagement	2024-2025	Quarter 4
Block reps asked that a Q & A session with the Cabinet Member for Housing at each City wide block rep forum meeting	Cabinet Member for Housing now attends the meetings and holds Q&A session.	Tenant Engagement	Improved communication and interaction	Better informed tenants	2024-2025	Quarter 4
Building Safety Group members asked for the messages on the electronic boards in high-rise buildings to stay on screen for longer so tenants have the time to read them – especially if they are important safety messages	Messages now on screen for longer.	Tenant Engagement	Improved communication and interaction	Better informed tenants	2024-2025	Quarter 4
Building safety group asked to see KPI (key performance information) on building safety	KPIs are now regular item on the meeting agenda.	Tenant Engagement	Tenants meaningfully involved in effective scrutiny	Opportunity for tenants to contribute to the improvement of services and standards	2024-2025	Quarter 4
Milner Court residents requested support to increase the success of their social club	Tenant Engagement Officer helped Bingo loving residents at Milner Court in Shirley to successfully apply for funding to support their popular social club. The activity brings neighbours together to help reduce isolation and loneliness whilst keeping older residents active – both physically and mental health and wellbeing. “The bingo club is so popular and brings so much joy to others”, explain Maureen and Angie. “As well as enjoying a fun game and the chance to win prizes, it’s an opportunity for people to get out, socialise and enjoy a chat and cup of tea together. We are so grateful for the £450 grant which has enabled us to buy a much-needed new bingo calling machine, cable and microphone."	Tenant Engagement	Strong and resilient communities	Stronger communities and increased tenant satisfaction	2024-2025	Quarter 4
Tenants said that they want to set the priorities for the new Tenant and Leasehold Engagement Strategy. These are: 1. Residents will play an integral role in decision making 2. Effective Scrutiny 3. Improve communication and interaction	These suggestions are now included in the draft strategy. Wider tenants will be consulted on the draft strategy from August 2025.	Tenant Engagement	Tenants meaningfully involved in decision-making	Services are aligned with tenant needs and expectations	2024-2025	Quarter 3 & 4
Some of you said you did not know how to stop water in your properties. Building safety group members suggested a guide be developed.	The guide was created and shared on social media, Tenants’ Link, emailed to all our engaged tenants and shared to the group via meeting minutes and local housing offices. It will be shared via social media and Tenants Link at regular intervals. The guide has been added to the list of documents new tenants get at tenancy sign-ups.	Tenant Engagement	Safer communities	Better informed tenants	2024-2025	Quarter 3
Following complaints about car park usage you asked us to consider other management options.	Consultation was held and showed majority of tenants wanted Housing Car parks to stay under the management of SCC - so no management change will happen.	Tenant Engagement	Tenants meaningfully involved in decision-making	Services aligned with tenant needs and expectations.	2024-2025	Quarter 2 & 3
Tenant Repair Panel said that the Repair’s information on the SCC website is confusing	Repair Panel have reviewed all of the Repair’s information on the SCC website A number of recommendations were implemented into the new style webpages.	Tenant Engagement	Improved communication and interaction	Transparent communication. Providing clarity and avoiding confusion.	2024-2025 2025-2026	Quarter 2 & 3 Quarter 1
Tenants and staff at Joint Panel meeting said that moving out standards needed reviewing	The Joint Tenant Panel reviewed the 'Moving out' standards and suggested changes/improvements. Changes have been implemented.	Tenant Engaement	Tenants meaningfully involved in effective scrutiny	Tenants contributed to the improvement of services and standards	2024-2025	Quarter 1
Tenants complainted about Anti-social behaviour (ASB) and how the council deals with the ASB	Tenant Inspectors undertook a review into ASB and have produced a report (May 2025) with a number of recommendations for improvement. Recommendations under consideration with feedback to the Inspectors scheduled.	Tenant Engagement	Tenants meaningfully involved in effective scrutiny	Tenants contributed to the improvement of services and standards	2024-2025 2025-2026	Quarter 2&3 Quarter 1
Tenant Inspectors raised issues of stigma towards council tenants	The group have contributed to the national Stop Council House Stigma campaign and worked to develop an action plan. At the panels’ recommendation, the council have signed up to the national Stop Council House Stigma campaign. One of the recommendations of this group was that housing staff undertake more training re. stigma - the group worked on the development of the training package for staff: the training is now part of the internal Learning and development training portfolio and is incorporated in the new staff induction training.	Tenant Engagement	Improved landlord services	Meaningful engagement & scrutiny. Empowerment and influence Improved service	2024-2025 2025-2026	Quarter 2&3 Quarter 2

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