Know the rules on video doorbells

Video doorbells have grown increasingly popular in recent years, allowing users to see and speak with visitors at the front door, and record footage. But there are important legal factors to consider if you are thinking of buying one for your council home.

Firstly, if you are considering installing a device with a video camera like CCTV or a Ring doorbell you must first ask for our permission.

If we do allow you to install a ring doorbell, you must ensure that your system does not film or capture images of communal areas. If you video people in shared spaces, or on public footpaths or streets, this would infringe on privacy rights, which is unlawful according to the Data Protection Act 2018 and the Human Rights Act 1998.

It is also important to be aware how to fix your new device to your home. Please remember that your front door is a specially designed, purpose-built fire door which cannot be tampered with in any way. This means that you must not screw anything into the door or door frame as that would breach its fire safety, and you will have to pay for a new door. If you are unsure where or how to fit a video doorbell at home, please talk to us for advice.

More information on what you need to consider before requesting permission can be found from the Information Commissioner's Office and on our Repairs, maintenance and improvements pages. Please talk to us if you have any questions.

Tips to improve home security

We all want to feel safe at home, and although the idea of CCTV may sound like a good crime deterrent, there are lots of simpler and cheaper ways to stay secure that won’t put you on the wrong side of the law or your tenancy agreement. For example:

• Always lock doors and windows when you leave home or go to bed, especially if you live on the ground floor
• If you live in a flat, ensure communal doors are always closed and never buzz anyone in that you don’t know
• Keep cycle stores, sheds, and other covered areas locked and secured
• Store all house, car, and window keys out of sight and away from doors or windows
• Make your home look occupied by using a timer switch to turn on lights, a radio, or TV at night
• Avoid showcasing valuable items that might attract thieves
• Make your valuables such as bikes and electrical items less attractive to thieves by using an ultraviolet (UV) pen to mark them. The mark only shows up when illuminated with a UV light and will help police to scan any recovered stolen goods
• Join your local Neighbourhood Watch and help to keep potential criminals out of the area

Check out more home security tips from Hampshire Constabulary and an online crime prevention guide.