Difficulties with your neighbour

Tenants' Link 01.10.25

One Person With Cushions Over Their Ears And Another With One Hand Covering An Ear Exclaiming Towards The Ceiling

Difficulties with your neighbour

Sometimes our neighbours can annoy us. Disputes can arise over anything from noise complaints to abusive behaviour, but most conflicts can be resolved amicably with the right approach and respectful communication.

If you (or someone you know) is experiencing difficulties with a neighbour, read our guide below for useful tips on how to deal with this.

Assess the situation

Before confronting your neighbour, think about why the issue is affecting you and whether it's significant enough for you to try and sort. Is it a one-time occurrence or a recurring problem?

Communicate directly and respectfully

In many occasions the best way to sort out a problem is informally between yourself and your neighbour, either in person or by a short, polite note through the letterbox.

Find common ground

Aim for a compromise that works for both parties. Whether it’s reducing noise levels during certain hours or trimming an overgrown tree, mutual agreement is key. But if your neighbour is rude and abusive, just walk away and don’t get involved.

Keep a record

Keep a note of incidents, dates, and any communication as this information may be useful if further steps are needed.

Talk to us if further action is needed

If the issue is not resolved by speaking to your neighbour and you want to take the matter further please contact us. If it meets our definition of antisocial behaviour and further action is needed, your Housing Management Officer will progress the case by developing a plan of action with you.

In all but the most serious cases we aim to resolve neighbour disputes using non legal measures such as warnings, Acceptable Behaviour Contracts or mediation. We find that these tried and tested approaches successfully resolve over 80% of cases. However, in serious cases we can and will take action against nuisance neighbours who are adversely affecting the lives of others. This could involve working with the police to take legal action and ultimately starting eviction proceedings.

Reporting antisocial behaviour

If you need to report any form of antisocial behaviour please contact your local housing office or use our online reporting form. In an emergency situation or if you feel threatened always dial 999.

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