Improved repairs service
Why we are making changes
We understand that reliable repairs are important to you as a Southampton City Council tenant or leaseholder. To enhance our service, we are implementing a plan to improve how we handle repairs. Our goal is to make it easier to report repairs, keep you informed, and if there are any issues address them promptly and effectively.
Key improvements
Easier reporting
- Improved online reporting forms
- Adequate staffing and training in our contact centre
- Updated contact information for you
Better communication
- Multiple pre-appointment reminders (text, phone, letter, or email)
- Immediate notifications of appointment changes
- Text message updates (if you have a mobile phone)
- Consideration of your appointment preferences
Improved repairs
- Collaboration with staff and suppliers to ensure first-time fixes when possible
- Discussing changes with tenant engagement groups. This includes the building safety group and tenant repairs panel
Continuous improvement
- Using tenant feedback through online surveys
- Ongoing efforts to refine our repairs service
We are committed to providing you with a better repairs experience from beginning to completion.
Remember you can report repairs online.
Stay tuned for more information about our service improvements. This will be through posters, online resources, and Tenants' Link.
