Reporting antisocial behaviour in council housing
How do I report antisocial behaviour?
First, consider the safety of you and the victim. If either of you are in immediate danger, call the police immediately on 999. These can be situations where:
- A crime is in progress
- Someone is suspected of a crime nearby
- There is danger to life
- Violence is being used or threatened
For non-emergency incidents of anti-social behaviour, you can report this to us online. This is either if you have experienced or witnessed an incident.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
We will review the report and contact you within five working days.
Alternatively, you can call your local housing office.
Service standards
In very serious cases, an interview will be arranged within one working day and an Action Plan completed as appropriate.
All referrals to NFS Assessment (an assessment/mediation provider) should be made within 24 hours of agreement with the complainant.
In cases that are passed back from NFS Assessment for further action the person who complained will be contacted within seven working days to arrange an Action Plan and Risk Assessment if appropriate.
We will:
- Work with other agencies to resolve antisocial behaviour cases as appropriate
- Always inform the person who complained when their complaint has been closed
- Arrange for offensive graffiti to be removed within 24 hours of notification
- Send out a customer satisfaction survey to all people who make a complaint when their complaint has been closed
- Refer victims and perpetrators of antisocial behaviour to other agencies as appropriate
Other service standards
To view our other service standards, view Service standards and customer care.
