Food business complaints
The Environmental Health service can investigate complaints about food products which pose a risk to public health, but many problems can be resolved by contacting the retailer or the manufacturer.
Food packaging will often have details for contacting the manufacturer or retailer directly if you are dissatisfied with a product. The Environmental Health Service is unable to help you with obtaining a refund or compensation.
Common food complaints
Damaged packaging SHOW
Contamination by foreign objects SHOW
Insects SHOW
Metal and glass SHOW
Rats and mice SHOW
Mould SHOW
Make a food complaint
The Environmental Health service can take action when public health or safety is at risk.
Make a complaint using the online form.
Before you fill in this form
You won't be able to save this form to complete later, so please allow yourself five minutes to fill it in.
This form should only be used to report issues at Southampton businesses to us. Check which areas are in Southampton City Council’s boundary on our map.