How to make a complaint

We always try to give our customers the best possible service, We want our residents to be satisfied with our services and welcome your feedback and use this information to learn and improve for the future.

What is a service request?

Before submitting a complaint, we ask that you let us know if there is an issue we need to put right. This is known as a service request. If you would like to report something to us, here are a few of our top tasks:

You can view a full list of our online forms.

A service request is not a complaint.

What is a complaint?

A complaint is an expression of dissatisfaction about the standard of service, actions, or lack of action. If you have reported an issue to us and you do not think we have taken appropriate action or responded in a suitable way, you can make a complaint to let us know what you think has gone wrong. If you would like to make a formal complaint there are two stages.

Stage 1 - Making a formal complaint to the service area

The first stage will go to the service area where they will launch an investigation and decide on the most appropriate course of action.

Unavailable due to essential website maintenance

Due to essential maintenance work, our online forms and some other online systems will be unavailable between 10am and 2.30pm on Sunday 24 November 2024. We apologise for any inconvenience caused.

Make a complaint - UNDER REPAIR

Some complaints about children's services will fall within the statutory process under the Children Act 1989. Your acknowledgement will tell you whether your complaint falls within the Statutory or Corporate process.

Please note individual schools have their own complaints process which can be found on their websites or by contacting the school.

More information on the complaints procedure:

Escalating to Stage 2