Pet shop licence
Overview
A pet shop is a building where animals are sold as pets, and this includes your own home. You will also need a licence if you are selling pet animals over the internet.
You cannot sell animals as pets in public places, for example, from a market stall.
However you do not need a licence to sell:
- Pedigree animals that you have bred. If you breed dogs and produce more than three litters per year, you will need a Breeding Establishment Licence
- Animals that are the offspring of your own pet
Restrictions
Applicants for a pet shop licence must not be disqualified from keeping a pet shop.
Animal welfare conditions will be attached to the licence:
- Animals will be kept in accommodation that is suitable regarding size, temperature, lighting, ventilation, and cleanliness
- Animals will be supplied with adequate food, drink, and bedding material
- Animals will be adequately exercised and visited regularly
- Precautions will be taken to prevent the spread of infections
- Plans must be in place in case of fire or other emergency
- Mammals must not be sold when they are too young
The sale of certain species in pet shops is of particular concern. These include dogs, cats, and exotic (non-domesticated) mammals, such as meerkats and primates. Concerns stem from the inability to provide for the welfare needs of these animals in a typical pet shop environment, for example:
The ability to adequately and appropriately socialise puppies and kittens
In the case of exotics, the suitability of these species to be sold as pets to members of the public.
Therefore the sale of these animals is not permitted in pet shops licensed by Southampton City Council.
Licence expiry
Licences expire when the term of the licence has ended. For example, if a one-year licence was issued on 3 July 2025, then it will expire on 2 July 2026. They must be renewed each year before the expiry date.
Change of circumstances
You must notify us of any change of circumstances. This includes the surrendering of your licence or any other material change to the licence, or how you operate. There is a fee due in respect of any change that requires a new licence to be issued.
How long will my application take to process?
We aim to determine applications within 28 days from receipt of a completed application, including payment. If we have been unable to determine your application in this time, a licence will not automatically be granted due to animal welfare implications.
Public register
There is no legal requirement to keep a register. If you want to know if a premises is licenced, please contact us.
Will Tacit Consent apply?
You cannot start trading until your application has been processed by Southampton City Council and you have received your licence. It is in the public interest that we must process your application before it can be granted.
If you have not heard from us within 28 days please email animal.welfare@southampton.gov.uk.
Guidance
Please read the guidance notes for conditions for selling animals as pets which provide more information.
How to apply or renew a licence
Please complete our online application form below.
Fee
The fee to apply is £335. This fee is non-refundable.
Licence conditions guidance
Please read the guidance notes for conditions for selling animals to ensure you can comply with the licence conditions.
Supporting information
To progress your application, we recommend that you provide this supporting information:
- Feeding regimes
- Cleaning regimes
- Transportation
- Prevention of, and control of the spread of, disease
- Monitoring and ensuring the health and welfare of all the animals
- Death or escape of an animal (including the storage of carcasses)
- Care of the animals following the suspension or revocation of the licence, or during and following an emergency
Apply or renew a licence to sell animals
Before you make a payment
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
You will need:
A payment card, Apple Pay or Google Pay*
Supporting documents about your procedures