Terms and Conditions for Death appointments

Death appointments

1. We ask that appointments are booked online unless:
   • You need to register the death and/or birth of your baby or child. Please contact deathregistrations@southampton.gov.uk
2. The booking system will only allow you to book an appointment once we have received the paperwork from the medical examiner’s office and/or the coroner and this has been uploaded to the appointment booking system. If the system is telling you that you are not able to book an appointment, this could be for one of 2 reasons – the paperwork is not fully processed and uploaded to the system, or the details entered do not match with any paperwork we may hold.
3. Processing times for the paperwork once received are during normal office hours Monday to Friday until 3.30pm (not including weekends and Bank Holidays). If paperwork is received after 3.30pm it may not be processed until the next working day
4. Due to charges made for consideration of any corrections by General Register Office, we ask that you bring with you evidence to show the following information about the deceased and yourself:
   • The deceased’s birth certificate, and/or passport and any change of name documents.
   • Their NHS number (medical card/ recorded on the top of a prescription)
   • Proof of their usual address such as driving licence or utility bill
   • Their marriage/legal civil partnership certificate
   • Death certificate of spouse or legal civil partner
   • Your passport and/or, Driving licence and/or, Proof of your address.
5. We will endeavour to see you at your allotted appointment time, however this may not always be possible if:
   • Our systems have gone down.
   • You are not a qualified informant.
   • You do not have sufficient information about the deceased.
   • The death occurred outside of Southampton City, and you have declined to register by declaration.
   • You are more than 5 minutes late for your appointment.
6. After the registration you will receive:
   • As many death certificates as you have purchased, (whether online at the time of booking the appointment or at the office in person). You can purchase additional certificates at the appointment if required. If the system is down, these certificates will have to be sent onto you once the system is back up.
   • A Tell-us-once reference number which will enable you to complete Tell us Once either on-line or by telephone, to deal with any local or central government funds. If our system is down, this information will be sent to you via email or post as soon as possible afterwards once the system is back-up.
7. The green form will be scanned directly to your chosen funeral director and /or crematorium, or burial place, if applicable
8. Parking spaces at the offices are limited and not guaranteed. There is on the road parking which is chargeable.