Lost or stolen bins - frequently asked questions

Replacement bin charges frequently asked questions

Why has Southampton City Council introduced a charge for replacement general waste (green lidded) bins? SHOW


What is the charge covering? SHOW


Does the charge apply to all replacement general waste (green lidded) bin requests whether the bin has been lost, stolen or damaged? SHOW


How can I pay for a replacement bin? SHOW


What happens if I don't pay for a replacement bin, will bags of general waste be collected? SHOW


Can I avoid the 'admin' charge by collecting my new bin from the depot? SHOW


My general waste (green lidded) bin keeps being stolen, what can I do? SHOW


I cannot take delivery of the bin, how can I be sure it has been delivered? SHOW


Will the crews return the bin after collection because that is when the bins go missing? SHOW


What am I supposed to do with my waste whilst I wait for the delivery of a bin? SHOW


I have paid the charge for a replacement bin however my old one has now turned up, can I have a refund? SHOW


Do I have to pay for replacement recycling bins? SHOW


Why should I have to pay when someone has stolen my bin? SHOW


Does the law require you to provide bins free of charge? SHOW


Will I be charged if my bin has fallen into the back of the lorry? SHOW


If I pay for a replacement bin, does it then become my property? SHOW


What does it cost? SHOW


What if I get rid of my own refuse and withhold part of my Council Tax? SHOW


How can I stop it being stolen again? SHOW


What if I want to order a smaller bin? SHOW


Can I appeal against the charge? SHOW


I have moved house and there is no general waste (green lidded) bin at my address, do I have to pay for a bin? SHOW


Can I buy my general waste (green lidded) bin from somewhere cheaper? SHOW