No increase in council rents or service charges this year

However, if you live in a flat which is on the Landlord Controlled Heating service then your heating costs will increase from April. This is due to the rising cost of energy. If you’re worried about increased heating charges, you may be eligible to receive financial assistance.

Even if you’re on the Landlord Controlled Heating service you can still apply for the Warm Homes Discount worth £140 a year – please check the Environment Centre for more information on this and other grants available. You could also apply for help from the Household Support Fund which runs until March 2022. Use the online benefit calculator to check you’re receiving your full benefit entitlement and read our article on maximising benefit payments in this month’s issue

You will receive a letter from us any day with further details of your rent, service charge and, if applicable, your heating cost. If you receive Housing Benefit you don’t need to do anything, as any changes will be made automatically. However, if you receive Universal Credit (UC) you need to update your UC account with any changes to your rent and charges for 2022/23 to ensure you get your correct amount.

If you have any questions about any of these charges simply drop us an email, contact your Local Housing Office or log on to your online housing account (24/7) to view your rent account and make a payment. Remember, paying by Direct Debit is the safest and easiest way to pay your rent. Simply email or call us on 023 8083 3388 to set up your regular payments.

Even though the news that rents and service charges are staying the same this year will provide peace of mind, we know that many people are still in difficult financial circumstances. If you’re struggling financially – either because of the pandemic or if you’re household income has dropped – don’t bury your head in the sand. It’s crucial that you get support as soon as possible before your money problems and debts get out of hand. 

Priority bills like your rent must be paid or else you could lose your home. 

If you’re worried about money talk to our Welfare Rights & Money Advice Team who are on hand to offer free, impartial advice with any benefits, budgeting or debt queries.